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FAQ's |
Redemption, Statements and Account Balances
1. A statement of account will be mailed to you if you have account
activity in the preceding statement period. Errors on your statement must
be reported in writing to National Collegiate, 3900 Industrial Blvd.,
Suite 5, Bloomgington IN 47403, or via fax 1-812-333-4185 within 90 days
for reconciliation and proper adjustment.
2. If National Collegiate/Telecare, Inc. improperly denies you a point
accrual or benefit, liability will be limited to the equivalent of that
point accrual or benefit and no additional point or other compensation
will be given.
3. All Call & Fly award requests may be made in writing to National
Collegiate, 3900 Industrial Blvd., Suite 5, Bloomgington IN 47403, or
via fax 1-812-333-4185, or call 1-800-628-8234. Incomplete or unreadable
award requests that require further clarification will be delayed. Tickets
and award certificates are not replaceable if lost, stolen or otherwise
destroyed. Tickets or award certificates are void if brokered.
4. When you request an award, the corresponding number of points for
that award level will be deducted from your account. Call & Fly awards
are mailed weekly, directly to you within 5 business days from our receipt
of your award request. Awards may not be mailed to anyone other than the
National Collegiate/Telecare, Inc. customer at the address recorded on
the account.
5. Specific blackout dates, and arrival/departure and length-of-stay
restrictions (including minimum-length-of-stay and closed-to-arrival requirements)
apply. Award reservations must be made directly with Call & Fly or our
designee. Call & Fly tickets and awards are not eligible for commission
payments.
Call & Fly Rules
1. Accumulation of Call & Fly points and use of Call & Fly travel awards
with companies other than National Collegiate/Telecare, Inc. are subject
to the continued participation of such companies in the Call & Fly Program.
2. Points accumulated in the Call & Fly Program cannot be transferred
to any other awards program. Nor can points or mileage accumulated in
another award program be transferred to the Call & Fly Program.
3. Each participating company is responsible for its awards only and
not for the awards of other participating companies.
4. Point credit for past dates must be requested within 3 months of
the transaction date in order for credit to be awarded; however, transactions
prior to your enrollment date or prior to program inception are not eligible
for point credit.
5. Fraud or abuse concerning Call & Fly point credit or award usage
is subject to appropriate administrative and/or legal actions by Call
& Fly including, without limitation, the forfeiture of all award certificates,
tickets issued against award certificates and any accrued points in a
customer's account, as well as cancellation of the account.
6. Use of award tickets that have been acquired by purchase or for any
other consideration may result in the tickets being confiscated. If a
trip has been started, any continued travel will be at the passenger's
expense on a full-fare basis.
7. Subject to the rules prohibiting purchase, sale and barter of Call
& Fly point and travel awards and the rules pertaining to any special
National Collegiate/Telecare, Inc. offers, Call & Fly tickets or certificates
may be issued in any name designated by the National Collegiate/Telecare,
Inc. customer at the time of issuance; thereafter, the awards may not
be transferred.
8. Tickets will be issued only in the name of: the National Collegiate/Telecare,
Inc. customer or the individual designated as the passenger on the award
certificate; or a family member with the same surname as the National
Collegiate/Telecare, Inc. customer or the designated passenger; or the
spouse of the National Collegiate/Telecare, Inc. customer or the designated
passenger when the spouse has a different surname.
9. Once tickets are issued, passenger names cannot be changed.
10. Passengers may be requested to show identification at any time during
travel.
11. Awards must be redeemed at least 30 days in advance of outbound
departure date.
12. Awards will only be available in the 50 United States and Canada
or as indicated in writing in current program rules.
13. At time of ticketing request the customer must provide the exact
date of travel and the origin and destination cities.
14. All travel subject to availability and certain restrictions may
apply during holiday periods.
15. All tickets are non refundable and nontransferable. Unused tickets
can be exchanged in the future through the same specific airline and will
be subject to exchange fees imposed by that airline as well as the time
frame imposed by the same airline.
16. A copy of the itinerary with all pertinent information will be faxed
or mailed to the customer in advance of departure date.
General Terms and Conditions
1. Call & Fly has the right to change, limit, add or delete any of the
Program rules, conditions, benefits, awards or award levels pertaining
to the Call & Fly Program, in whole or in part, at any time, at its sole
discretion, with or with out notice, even though changes may affect the
value of the points, awards or earning ability already accumulated. Call
& Fly may, among other things, withdraw, limit, modify or cancel any award;
cancel or change travel partner awards; increase the points or earning
ability required for any award; modify or regulate the transferability
of awards or benefits; add on unlimited number of blackout dates; or limit
the number of tickets available for award redemption at any or all destinations.
Customers, in accumulating points, benefits or other awards, may not rely
upon the continued availability of any award or award level, and customers
may not be able to obtain all offered award or use awards at all destinations.
2. The Call & Fly Program has no predetermined termination date and
may continue until such time as National Collegiate/Telecare, Inc. in
its sole discretion elects to designate a Program termination date. National
Collegiate/Telecare, Inc. has the right to end the Call & Fly Program
by providing written notice to customers six months in advance. In that
event, your right to earn points and awards can end six months after notification,
no matter the extent of your participation in Call & Fly Program.
3. Call & Fly is not responsible for partner withdrawals from the Program,
for award cancellations caused by partner withdrawals, or for changes
or discontinuance of a partner service which may affect the awards offered.
4. No employee, agent or other representative of National Collegiate/Telecare,
Inc. has the right or authority to modify any of these terms and conditions
except in writing from an officer of National Collegiate/Telecare, Inc.
. All interpretations of these terms and conditions shall be at the sole
discretion of National Collegiate/Telecare, Inc. .
5. Points, awards and benefits do not constitute the property of the
member and are not transferable for any reason, including death, as part
of a domestic relations matter, or otherwise by operation of law.
6. The sale or barter of any points, tickets, award certificates or
benefits other than by National Collegiate/Telecare, Inc. is prohibited.
Any points, tickets, award certificates or benefits which National Collegiate/Telecare,
Inc. deems to have been transferred, sold or assigned may be confiscated
or canceled. Any one individual can maintain a maximum of one National
Collegiate/Telecare, Inc. account, and accounts cannot be shared or combined
by more than one person. Corporations, associations or groups cannot enroll
in the Call & Fly Program unless specifically authorized by an officer
of Call & Fly. Program points cannot be combined with or transferable
to other National Collegiate/Telecare, Inc. accounts and may not be used
in conjunction with any other promotion, coupon, discount or special offer,
and are void where prohibited by law. Employees of National Collegiate/Telecare,
Inc. , its affiliates or subsidiaries of National Collegiate/Telecare,
Inc. , and their respective families living in the same household, are
not eligible to enroll in the Call & Fly Program.
7. You are responsible for notifying Call & Fly of any change of address.
Call & Fly is not responsible for requests, tickets, award certificates
or other correspondence that are lost, delayed or misdirected in the mail
or otherwise in transit.
8. National Collegiate/Telecare, Inc. reserves the right to discontinue
your Call & Fly Program account if you fail to promptly pay your bill
or appear to be utilizing the Program in a manner inconsistent with the
terms, conditions or intent of the Program, including, but not limited
to, award redemption and ticket use. National Collegiate/Telecare, Inc.
also retains the right to discontinue the account of any customer who
acts in a manner inconsistent with local, state or federal laws or ordinances.
Discontinuance results in the loss of all accumulated point credit.
9. Individual account information (including any tickets or award certificates
issued) will not be given to anyone other than the customer whose name
appears on the account at the address recorded on the account at the time
of the request, unless agreed to by National Collegiate/Telecare, Inc.
or required by court order. All requests for account information must
be in writing.
10. Your Call & Fly Program account may be closed at National Collegiate/Telecare,
Inc. discretion if you do not record usage during a 12-month period. All
points in the account will be forfeited at that time.
11. Call & Fly points, tickets and award certificates may be subject
to federal, state or other taxes; any required disclosure and tax liability
is your responsibility.
12. Neither the Call & Fly Program nor any benefit offering or the like
relating to the program shall be construed as, or constitute, a contract,
or otherwise establish a contractual relationship, between National Collegiate/Telecare,
Inc. and the customer.
13. Call & Fly is a registered trademark of National Collegiate/Telecare,
Inc.
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