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FAQ's |
Most frequently asked questions about toll free numbers:
Question: May I have more than one toll free number? Question: Can it ring to my cellular phone or pager? Answer: Yes. Actually, your toll free number can ring to any number within the US. Question: Can it ring to another toll free number? Answer: No. Because it is already toll free. Question: Can it ring to more than one number? Answer: No. A toll free number can only ring to one number. Question: Is there a monthly fee? Question: Is there a charge to change the toll free number? Answer: No. Simply call Customer Service and they will issue you a new number, 1-800-628-8234 or send email to customerservice@nationalcollegiate.com. Question: How long does it take to change where the toll free number rings? Answer: Typically, it takes 24-48 hours. Question: Can a residential account have a toll free number? Answer: Yes. We allow our residential and business accounts to obtain toll free numbers. Question: Can I get a toll free number to ring to my relatives? Answer: Yes. Remember that you will be paying for the calls. Question: Are 800 numbers still available? Question: Can I request a specific toll free number and how long does it take to confirm its availability? Answer: Yes. It usually takes 48 hours to see if the number is available. Question: I called a toll free number and it says it is not available. Can you get it for me? Question: Can I move my existing number to you? Answer: Yes. As long as you have an existing toll free number does not have a PIN number attached to it. Question: How long does it take to move a toll free number to your company? Question: Will I be charged if someone dials my toll free number by mistake? Answer: Yes. Unfortunately we are unable to prevent wrong number dialed. However, at this time we do credit the calls as long as they are less than one minute.
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